CVE detail
CVE-2024-57728: SimpleHelp Path Traversal Vulnerability
Source: CISA Known Exploited Vulnerabilities catalog · back to feed
Vendor / product
SimpleHelp · SimpleHelp
- Date added (KEV)
- Apr 24, 2026
- CISA due date
- May 08, 2026
- Ransomware campaign use
- Known
Required action
Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.
Vendor fix: Vendor advisory
Scorifya interpretation
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Plain English
Technical detail
From CISA
SimpleHelp contains a path traversal vulnerability that allows admin users to upload arbitrary files anywhere on the file system by uploading a crafted zip file (i.e. zip slip). This can be exploited to execute arbitrary code on the host in the context of the SimpleHelp server user.
https://simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabilities-in-simplehelp-5-5-7-and-earlier ; https://nvd.nist.gov/vuln/detail/CVE-2024-57728
References
- https://simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabilities-in-simplehelp-5-5-7-and-earlierVendor Advisory
- https://www.horizon3.ai/attack-research/disclosures/critical-vulnerabilities-in-simplehelp-remote-support-software/Third Party Advisory
- https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-57728US Government Resource
- https://www.microsoft.com/en-us/security/blog/2026/04/06/storm-1175-focuses-gaze-on-vulnerable-web-facing-assets-in-high-tempo-medusa-ransomware-operations/Technical Description
Other recent CVEs from SimpleHelp
- CVE-2024-57726SimpleHelp — SimpleHelp Missing Authorization Vulnerability
- CVE-2024-57727SimpleHelp — SimpleHelp Path Traversal Vulnerability
Check your domain's public posture
Scorifya doesn't test for specific CVEs, but if patching SimpleHelp changed your headers or TLS, a fresh hardening scan helps confirm nothing regressed externally.